FAQs – TheJazzCafe

Frequently Requested information + FAQs

Dress Code

Smart casual means: Most customers make an effort to be smart.

Opening times

Reservation Office: Monday to Friday 10am till 4pm

Friday, Saturday and Sunday: As per the Event time

(please call on 01189-681442 or email at office@thejazzcafe.co.uk to check

For Home Games:

Midweek (8pm kick off): 5:00pm – 10:30pm

Saturday:

12:30pm kick off: 10:00am – 4:30pm
3:00pm kick off: 12:00pm – 6:00pm
5:15pm kick off: 1:00pm – 5:15pm

We are also open at half time.

Sunday:

12:30pm kick off: 10:00am – 3:30pm
4:15pm kick off: 1:00pm – 7:00pm

Overnight Accommodation

The Voco Hotel at Select Car Leasing Stadium, 4* hotel kindly offer a special room rate for Jazz Café guests starting from just £85.00 per room for weekends. Please contact our team for more details. Please note that the room rates are subject to change and decided by Hotel Management. Please see below the hotel link to book the rooms :

https://www.vocohotels.com/redirect?path=hd&brandCode=vx&localeCode=en&regionCode=925&hotelCode=xrerd&rateCode=AL4SP&cn=no

Local Taxis

These are called by our staff, normally within 10 minutes of request.

Age limit

25 is the minimum age for our live music evenings, however if someone in your party is under 25 and they are eating in the restaurant, then they are permitted to join you. We do not permit children under the age of 16 on live music evenings.

Sit down time

This is a time you would have been given when you made a reservation in the restaurant. We ask you be here a minimum of 15 minutes (30 minutes in December) before this time to allow you time to have a drink. On very busy nights with a small kitchen we cannot cook all the food at the same time, nor would we wish to, so we allocate you a slot. If you are late we may well have allocated your slot to other customers, so we would ask you to be patient, we will prepare and cook your food ASAP, without causing a delay for other customers.

Band start and timings

Bands will normally go on stage at 9:30pm, and perform 2 or 3 sets, depending on band and will normally finish between 12:30 and 12:45am. If you arrive early you may see the band setting up and doing sound checks, many customers find this interesting to watch.

Cancellation/refund policy

All bookings reservations ticket sales once confirmed by a payment however made are sold on the basis they are not cancellable refundable or transferable. When a booking is made a ticket is allocated and this ticket is removed from sale to anyone else and therefore cannot be sold again. If a payment has been made in error, please contact info@thejazzcafe.co.uk, refunds are at managers discretion.

T & C for Private Events

Email Us : info@thejazzcafe.co.uk

Call Us : 01189 681 442

Frequently Requested information + FAQs

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